
Frequently asked questions
Do you take new patients?
In some circumstances.
Our books are currently closed to new patients. We do have some exceptions for babies born to existing patients and direct family members.
Can I get care after hours?
Yes in emergencies call 000 or see below for non-emergency care options
Dubbo family doctors has an after-hours phone service available for existing patients of our practice only. This is not bulk billed.
Call our practice phone number 6884 0474 and follow the after-hours phone prompts. This service is provided via phone consultation only and a consultation fee will be charged regardless of the outcome once connected to the doctor.
A minimum after-hours consultation fee of $130 will apply. Medicare rebates may apply.
After hours alternatives
DUBBO AFTER-HOURS GP CLINIC.
Located at: Dubbo Base Hospital Day Surgery Unit, Myall Street Dubbo, NSW, 2830
When: 2pm – 5:45pm (Saturdays, Sundays & Public Holidays)
The doctor who consults with you at the afterhours GP clinic will send any relevant information relating to your visit to your usual GP for continuation of care.
HEALTH DIRECT – Health Direct is a free national medical service 24/7 – you can speak to someone who can assess your needs, work out how urgent and serious the situation is and will recommend what to do next – Please call 1800 022 222
The After-Hours services are not intended to replace the routine care provided by your Usual GP or substitute medical care in an emergency. In emergencies, please dial triple zero (000).
What happens if I cannot attend my appointment?
We understand life is busy
We understand that sometimes it is not possible for you to attend your appointment. We ask that you please cancel a booked appointment as soon as you know you are not able to attend so that we can accommodate someone else who needs medical care.
Appointments not cancelled prior and failed to attend may incur a fee of $55-$110 which is not claimable from Medicare.
Will I see the same doctor each time I visit?
We value continuity of care.
That is why we will always try and book you in with your preferred doctor at every appointment. However the same doctor may not always be available on the day of your visit. You can choose to wait for an appointment with your preferred doctor, or if it is an acute issue we can offer an appointment with another doctor at the practice. If you see another doctor at our practice they will be able to access your medical history and treatment notes.
We do have acute / on the day appointments that open up at 8:00 each day. These can only be booked over the phone- please call and speak to our team on 02 68840474.
I just need…
Referrals, medical certificates, drivers licence checks and prescription repeats
These are important medical and legal documents and require a doctors time and consideration. To make sure your health is properly managed an appointment is required.
Please call and make an appointment when you fill your last repeat – In certain circumstances a doctor may be able to provide a prescription repeat without an appointment – fees apply.
How can I get test results?
Your results will be reviewed by your doctor
The doctor will determine if an urgent or non- urgent follow-up appointment is required, we will phone you to make an appointment.
If no follow up is required the doctor will make a note and reception can pass the results when you call.
Reception staff are unable to give out results over the phone without permission from the doctor. Should you wish to discuss your test results further, you will be required to make an appointment with your doctor.
What are your fees ?
Dubbo Family Doctors is a private billing practice.
Dubbo Family Doctors is a private billing practice, which reflects and enables our commitment to providing quality health care.
Fees are determined by the doctor according to the time and nature of your consult. Fees are payable at the time of appointment.
We will accept cash, EFTPOS or credit card. When booking online, credit card details will be captured by a secure payment system and payment will be charged after your consultation.
How can I make a complaint?
We value all feedback.
You can speak to our reception team, write to the practice manager or call 02 68840474. You can email details to dfdadmin@dubbofamilydoctors.com.au
We also have a suggestion box in the reception area
If you have any other questions – please call 02 6884 0474
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